Return & Refund Policy

7 Days
Return window
48 Hrs
Report damage
5–7 Days
Refund speed
✦
Eligibility Criteria

To qualify for a return, all of the following must apply:

  • Item is unused, in original condition and original packaging
  • Proof of purchase provided (order ID or receipt)
  • Unboxing video submitted for damaged, defective, or incorrect items
↩
How to Start a Return
1
Contact us within 7 days of delivery at support@devenor.shop
2
Wait for approval — do not ship the item until you receive confirmation from our team
3
Ship the item back using the instructions provided in the approval email
⚠ Items sent back without prior approval will not be accepted and cannot be refunded.
!
Damages & Issues

Inspect your order on delivery. If anything is damaged, defective, or incorrect — contact us within 48 hours with a clear unboxing video. Claims without proof cannot be processed.

⇄
Exchanges

We do not offer direct exchanges. Once your return is approved, you may place a new order for the item you need.

✕
Non-Returnable Items
Not eligible for return
  • Used or partially used products
  • Products damaged due to misuse
  • Items marked as “Final Sale”
  • Personal care products (where applicable)
$
Refunds
1
We receive and inspect your returned item
2
You receive an email confirming approval or rejection of your refund
3
If approved, refund is credited to your original payment method within 5–7 business days

Your bank may take additional time to reflect the credit. If you haven’t received your refund within 10 business days of approval, contact us at support@devenor.shop.

⬆
Return Shipping
  • Customers are responsible for return shipping charges unless the product is defective or incorrect
  • Original shipping charges (if any) are non-refundable in all cases

Need help with a return?

We’re here to assist with any questions about your order.

Email support →
© 2026 Devenor  ·  All rights reserved  ·  devenor.shop